Computing for Students: Virtual Help Desk   Tags: accounts, lab, notebook, pharos, printing  

>  Update Pharos Print Driver Online Instructions

> Update Pharos Print Driver PDF Instructions

To ensure the latest and most secure printing fuctionality, please update your print driver to the Global PCL6 version by clicking the link above and following the instructions.

Performing this update will ensure that you can print both "unsecured" PDFs and "secure" PDFs.  It will also ensure that the your print jobs will be properly configured for printing on the 3-Hole punch paper in the Stuart 203 lab.

Primary Services:

◊ Wireless Network Connection Assistance

◊ Pharos Printing Set-Up
Printer locations: B203, Stu203, Burns Library 1st Floor, Aston Dorm

◊ Lab Computer Support
Lab locations: B203, Stu203, LL1

◊ Law Portal & Email Accounts

◊ Anti-malware Software

◊ Apps for Emergency Communications

◊ Basic Troubleshooting*

*The Student Computing Help Desk does not provide computer/hardware repair services, but can help identify whether repairs may be needed.

◊ LexisNexis & Westlaw Access Requests
   eservices@law.gwu.edu 
   Email Account monitored M-F, 9-5

◊ Library Electronic Resource Support 
   Burnshelp@law.gwu.edu
   Email Account monitored M-F, 9-5

◊ Class Recordings Assistance
   Videohelp@law.gwu.edu   

◊ Extegrity Exam Software Questions
   Records Office | Stu105 | 202.994.6261

◊ Scanning/Photocopying Problems
   Library Circulation Desk | 202.994.6648

◊ GW Law Gmail Questions
   Website | 202.994.5552

◊ GW Campus Advisories
   http://www.campusadvisories.gwu.edu 
   202-994-5050

◊ GW Student Technology Services
   ITHelp@gwu.edu | 202.994.4948

Effective 8/1/12, GW Law has upgraded to a new wireless network: “GWLAW1X”

“GWLAW1X” replaces “gw_lawpeap” as the primary wireless network at the Law School

If you cannot connect directly to the new network, GWLAW1X, click below for additional instructions:

Burns 204 | 202.994.0827
helpdesk@law.gwu.edu | Chat
Student Computing Guide [pdf]

The Help Desk is the primary point of contact for student computing issues.  The Help Desk is staffed by student employees.  These employees assist students in B204, on the phone, and through chat.  Full-time staff from the library's Electronic Services Department provide support to student employees and monitor the Help Desk email account.  Students should be aware that many issues can not be resolved through email or chat and require a visit to the Help Desk.

Department staff members are available by appointment and can provide further notebook configuration assistance and troubleshooting advice if needed.

Additional Information:

Website:    http://www.law.gwu.edu/Library/Computing/

Portal:   Dept. Info > Student Computing Help Desk
              (direct link)

Map:   Computing Services

The purpose of the Student Computing Help Desk is to support the curricular requirements of the Law School by supporting the study and research needs of the students through assistance with access to computing systems. In pursuit of these goals, the Help Desk pledges: to assist students in using computing systems at the Law School; to provide students with information regarding computing systems at GW; to provide students with effective and courteous assistance in responding to their computing needs; and to maintain lab computers and printers in working order.

The computing resources and services offered by the Law School and the George Washington University are to be used in a manner that supports the mission of the university in creating a positive academic environment.  All users are governed by the Code of Conduct for Users of Computing Systems and Services at GW.

Violations of University policies governing the use of University computing services may result in restriction or termination of access to University information technology resources.

◊ Summer Schedule:*

Burns Hall, Room 204
Monday - Friday: 9am - 5:30 pm
Saturday - Sunday: Closed

Email is monitored:
Monday - Friday: 8:30am - 5pm

Chat is monitored:
Monday - Friday: 8:30am - 5pm

*Special hours during Holidays, Exams and Intersession

To speak with a full-time staff member:

• Email helpdesk@law.gwu.edu
• Schedule an Appointment

Ask us a computing question through Google Chat!

Help Desk Chat Service requires that you are logged in to your @law.gwu.edu email account.  To chat with a Help Desk employee:

• log on to your GW Law Gmail account
• in the left column under 'chat' search for helpdesk@law.gwu.edu
• initiate a conversation

Note: Chat conversations are recorded. 

DOWNLOAD GW ALERT. GW Alert is a computer application that informs you if there is an imminent threat to the University.